Yüksekögretim Kurumundaki Idari Personellerin Kalite Süreci Deneyimleri

Abstract

Bu çalismada Üniversitelerde çalisan idari personellerin kalite sürecine yönelik algilarinin tespit edilmesi amaçlanmistir. Gerçeklestirilen bu çalismada nitel arastirma desenlerinden biri olan fenomenolojik arastirma deseni kullanilmis olup, örnekleme yöntemi olarak ölçüt örneklemeden yararlanilmistir. Arastirmanin katilimci grubu, Düzce Üniversitesinde çalisan, kurum iç degerlendirme süreçlerine katilan toplam 8 kisiden olusmaktadir. Arastirma verileri 6 açik uçlu sorudan olusan yari yapilandirilmis görüsme teknigi kullanilarak toplanmistir. Görüsmede katilimcilarin verdikleri cevaplara bagli olarak sonda sorular da sorulmustur. Her soru bir temaya karsilik gelecek sekilde hazirlanmis ancak yüksekögretimde iletisim temasi baglaminda kodlar ortaya çikmadigindan çalisma verileri 5 temada degerlendirilmistir. Iletisim konusunda veri çikmamis olmasi kalite süreçlerinde etkili bir iletisim aginin kurulamadigini göstermektedir. Genel olarak degerlendiricilerin kalite algilarinin kuvvetli oldugunu ve kalite faaliyetlerinin gerekliligini düsündükleri bulunmustur. Ancak süreçlerin gerekliliginin yeterince aktarilmadigini, egitim eksikliginin oldugunun bu nedenle sürece sahip çikma oranlarinin düsüklügüne vurgu yapilmistir. Genellikle kalite çalismalarinin kâgit üzerinden kaldigini ve mis gibi yaparak tamamlandigina iliskin ortak fikirlerde tespit edilmistir.In this study, it is aimed to determine the perceptions of the administrative staff working in universities towards the quality process. In this study, phenomenological research design, which is one of the qualitative research methods, was used and criterion sampling was used as a sampling method. The participant group of the research consists of 8 people working at Düzce University and participating in the internal evaluation processes of the institution. Research data were collected using semi-structured interview technique consisting of 6 open-ended questions. Depending on the answers given by the participants in the interview, questions at the end were also asked. Each question was prepared to correspond to a theme, but since the codes were not revealed in the context of the communication theme in higher education, the study data were evaluated in 5 themes. The lack of data on communication shows that an effective communication network could not be established in quality processes. In general, it was found that the evaluators had a strong perception of quality and thought that quality activities were necessary.However, it was emphasized that the necessity of the processes was not adequately conveyed, there was a lack of education, and therefore the rate of ownership of the process was low. It has been determined that there is a common opinion that quality studies generally remain on paper and are completed by pretending to be done.